Alert
December 29, 2020

Biggest Pain Point When Trying to Return Items Purchased Digitally According to US Adults, Dec 2020 (% of responses)

Methodology

Data is from a December 2020 CivicScience survey. 2,527 responses were obtained online from US adults ages 18+ during December 17-24, 2020. Responses were weighted by the U.S. Census ages 18+.

Featured In

The returns process is still frustrating for some shoppers

Sources

CivicScience
Alert

Chart Title

Biggest Pain Point When Trying to Return Items Purchased Digitally According to US Adults, Dec 2020 (% of responses)

Publication Date

December 29, 2020

Sources

CivicScience

Featured In

The returns process is still frustrating for some shoppers
Topics
Shipping & DeliveryUnited States

Latest Reports

Maximizing the Impact of B2B Event Marketing
Report
Maximizing the Impact of B2B Event Marketing
Bank Brand Safety on Social Media
Report
Bank Brand Safety on Social Media
US P&C Insurance Trends to Watch in 2024
Report
US P&C Insurance Trends to Watch in 2024
Temu, TikTok, and China’s Ecommerce Players in Western Europe
Report
Temu, TikTok, and China’s Ecommerce Players in Western Europe
Digital Audio Ad Spending Forecast and Trends Q2 2024
Report
Digital Audio Ad Spending Forecast and Trends Q2 2024
What Banks Need to Know About Gen Alpha
Report
What Banks Need to Know About Gen Alpha
The State of Influencer-Brand Deals 2024
Report
The State of Influencer-Brand Deals 2024
Ad Measurement Trends H1 2024
Report
Ad Measurement Trends H1 2024
Brand Safety 2024
Report
Brand Safety 2024
US OTT and Pay TV Viewership Forecast 2024
Report
US OTT and Pay TV Viewership Forecast 2024
US Ad-Supported vs. Ad-Free Streaming Video Viewers 2024
Report
US Ad-Supported vs. Ad-Free Streaming Video Viewers 2024
UK Beauty 2024
Report
UK Beauty 2024
US Resale 2024
Report
US Resale 2024
US Amazon Ecommerce Forecast 2024
Report
US Amazon Ecommerce Forecast 2024
Canada Click-and-Collect Forecast 2024
Report
Canada Click-and-Collect Forecast 2024

Popular on EMARKETER

Disney+ to add branded FAST channels as it looks to increase watch time and revive IPs
Article
Disney+ to add branded FAST channels as it looks to increase watch time and revive IPs
Data Drop: 5 Charts on Netflix Advertising
Article
Data Drop: 5 Charts on Netflix Advertising
Amazon Prime Video’s cataloging problems are affecting watch time
Article
Amazon Prime Video’s cataloging problems are affecting watch time
YouTube’s ad-blocking crusade comes to mobile devices
Article
YouTube’s ad-blocking crusade comes to mobile devices
TikTok faces new allegations of data-sharing with parent company in China
Article
TikTok faces new allegations of data-sharing with parent company in China
Covert Amazon team reportedly gathers intelligence on Walmart and other rivals
Article
Covert Amazon team reportedly gathers intelligence on Walmart and other rivals
Amazon adds ‘Amazon Live’ shopping channel to Prime Video and Freevee
Article
Amazon adds ‘Amazon Live’ shopping channel to Prime Video and Freevee
Digital Audio Ad Spending Forecast and Trends Q2 2024
Report
Digital Audio Ad Spending Forecast and Trends Q2 2024
TikTok launches Notes, but existential threats loom large
Article
TikTok launches Notes, but existential threats loom large
Data Drop: 5 Charts on CTV Users by Device
Article
Data Drop: 5 Charts on CTV Users by Device
Sephora and L’Oréal strong results suggest Ulta may have overstated beauty industry challenges
Article
Sephora and L’Oréal strong results suggest Ulta may have overstated beauty industry challenges
Hyundai hits brakes on X ads amid brand safety concerns—even as auto industry embraces digital advertising
Article
Hyundai hits brakes on X ads amid brand safety concerns—even as auto industry embraces digital ...
Consumer spending shows no signs of slowing as retail sales rise 4.0% in March
Article
Consumer spending shows no signs of slowing as retail sales rise 4.0% in March
Threads will open up to advertising in the second half of 2024
Article
Threads will open up to advertising in the second half of 2024
5 key stats: How consumers shopped Amazon, Walmart, and TikTok Shop in Q1
Article
5 key stats: How consumers shopped Amazon, Walmart, and TikTok Shop in Q1

Latest Forecasts

Total Media Ad Spending, UK
Forecasts
Total Media Ad Spending, UK
Desktop/Laptop Ad Spending, UK
Forecasts
Desktop/Laptop Ad Spending, UK
UK Nonmobile Ad Spending
Forecasts
UK Nonmobile Ad Spending
UK Amazon
Forecasts
UK Amazon
Digital Ad Spending, UK
Forecasts
Digital Ad Spending, UK
Out-of-Home Ad Spending, UK
Forecasts
Out-of-Home Ad Spending, UK
Retail Media Ad Spending, by Country
Forecasts
Retail Media Ad Spending, by Country
Display Ad Spending, UK
Forecasts
Display Ad Spending, UK
Video Ad Spending, UK
Forecasts
Video Ad Spending, UK
Retail Media Ad Spending, China
Forecasts
Retail Media Ad Spending, China
Ecommerce Channel Ad Spending, China
Forecasts
Ecommerce Channel Ad Spending, China
Traditional Media Ad Spending
Forecasts
Traditional Media Ad Spending
Total Media Ad Spending, China
Forecasts
Total Media Ad Spending, China
Digital Ad Spending, China
Forecasts
Digital Ad Spending, China
Display Ad Spending, China
Forecasts
Display Ad Spending, China

"Behind the Numbers" Podcast

The Daily: GenAI's economic impact, part 2—the effect on jobs, Apple's GenAI strategy and AI's measurement problem
Audio
The Daily: GenAI's economic impact, part 2—the effect on jobs, Apple's GenAI strategy and AI's ...
The Daily: GenAI's economic impact, part 1—the economy, Amazon's AI investments and ChatGPT in the physical world
Audio
The Daily: GenAI's economic impact, part 1—the economy, Amazon's AI investments and ChatGPT in the ...
The Weekly Listen: What replaces "Just Walk Out" as the future of retail, the Atlantic's come back, and igniting TV shopping
Audio
The Weekly Listen: What replaces "Just Walk Out" as the future of retail, the Atlantic's come back, ...
The Daily: How to make your brand the right amount of safe, vertical video ads for TV, and Hulu content on Disney+
Audio
The Daily: How to make your brand the right amount of safe, vertical video ads for TV, and Hulu ...
Reimagining Retail: How to reduce friction at the point of sale and predictions for the future of retail payments
Audio
Reimagining Retail: How to reduce friction at the point of sale and predictions for the future of ...
The Daily: GenAI and healthcare, part 1—How consumers are using GenAI to look up health information and how physicians feel
Audio
The Daily: GenAI and healthcare, part 1—How consumers are using GenAI to look up health information ...
The Daily: GenAI and healthcare, part 2—How physicians are using GenAI for patient care and a 'DIY health clinic-in-a-box'
Audio
The Daily: GenAI and healthcare, part 2—How physicians are using GenAI for patient care and a 'DIY ...
The Weekly Listen: Caitlin Clark's effect on March Madness, a women's sports revolution, and who will rule the new pay TV world?
Audio
The Weekly Listen: Caitlin Clark's effect on March Madness, a women's sports revolution, and who ...
The Daily: How marketers are using GenAI, where we pay most attention to social media ads, and Chase's retail media network
Audio
The Daily: How marketers are using GenAI, where we pay most attention to social media ads, and ...
Reimagining Retail: The beauty path to purchase and how social media trends have influenced beauty products and marketing
Audio
Reimagining Retail: The beauty path to purchase and how social media trends have influenced beauty ...
The Banking & Payments Show: The Crypto Renaissance
Audio
The Banking & Payments Show: The Crypto Renaissance
The Daily: How Hispanic Americans use media differently, who uses social media the most, and how kids use the internet
Audio
The Daily: How Hispanic Americans use media differently, who uses social media the most, and how ...
The Weekly Listen: Should teens need permission to access social media, Spotify's video moves, and the path for ride-hailing
Audio
The Weekly Listen: Should teens need permission to access social media, Spotify's video moves, and ...
The Daily: The most interesting ways we are changing how we spend time with media—a TV surprise, TikTok content, and more
Audio
The Daily: The most interesting ways we are changing how we spend time with media—a TV surprise, ...
Reimagining Retail: Where in-store retail media is headed and activations that are moving the needle
Audio
Reimagining Retail: Where in-store retail media is headed and activations that are moving the needle