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JANUARY 31, 2023
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Talk to the bot: What percentage of US bank account holders will use chatbots this year?
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A) 10%
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B) 25%
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C) 40%
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D) 75%
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TOP STORY
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The public comment period on the Consumer Financial Protection Bureau’s (CFPB) plan to accelerate the shift to open banking and open finance has surfaced major concerns, including how it will impact smaller financial institutions and whether consumer data will remain secure.
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ANALYSIS
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The card issuers each saw strong customer acquisition growth, though total network volume growth was down versus a year ago. As rocky economic conditions continue, both American Express and Discover are bracing for a possible downturn.
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REPORT
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To grow in uncertain market conditions, providers need to court potential users by improving the user experience and keeping them engaged with new features and transaction-related use cases.
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